Dashboards give an administrator a high-level overview of different data points available for your organization. These include the following:
- Organization: View a general report to date of the total number of agents, bots, flows, users, and inbound and outbound messages.
- Inbound Chat Summary: Help your business monitor relevant information about your agent's performance.
- Reports: Access relevant metrics on your organization's performance through different sets of reports.
At Conv.rs, we encourage you to understand the tool to get the most value. If you are in charge of your organization's Admin role, please take the time to read all the basic concepts. Whenever you have a question, please get in touch with the Conv.rs team and we will be happy to help.