Enable Omnichannel Live Chat via Popular Messaging Apps

What is Omnichannel Live Chat?

Omnichannel Live Chat provides customers with direct access to your business via chat across a variety of messaging channels such as messaging apps, web chat, and SMS. This simplifies customer communication, boosting convenience and enhancing the overall customer experience.

1Multiple Messaging Channels

Offer your customers the freedom to engage through their preferred messaging apps. Whether it's WhatsApp, Facebook Messenger, or others, Omnichannel Live Chat ensures your business is reachable on diverse platforms.

2Website Chat Widget

Integrate a user-friendly chat widget on your website, showcasing your preferred messaging channels. Visitors can initiate conversations using the platform they are most comfortable with, creating a hassle-free communication experience.

3Message Management

Centralize and streamline your customer conversations through the Convrs Platform. Manage interactions efficiently, regardless of the messaging app, ensuring a cohesive and organized approach to customer communication.

Engage Customers Across Every Channel with Omnichannel Messaging

Provide seamless customer experiences with Omnichannel Messaging, enabling your customers to connect with your brand across multiple platforms like WhatsApp, Messenger, Telegram, Viber, LINE, Two-way SMS, and Live Chat via your customizable chat widget. With Convrs, your brand is present wherever your customers prefer to communicate, offering a cohesive experience that boosts engagement and simplifies communication across all touchpoints.

Better Customer Experience
Meet your audience on their preferred platforms, whether for online support chat or business sales conversations.
Stronger Brand Presence
Maintain consistent communication across all channels, keeping your brand top of mind at every interaction.
Customizable Website Chat Widget
Tailor your website chat widget to match your brand’s identity, creating a unified branded touchpoint for your site visitors.

An Omnichannel Live Chat widget on a company's website featuring WhatsApp, other messaging apps, SMS, and Live Chat.

Simplify Message and Lead Management with the Omnichannel Inbox

Centralize all customer communication across multiple messaging channels like WhatsApp, Messenger, SMS, Live Chat, and more with the Convrs Omnichannel Inbox. This powerful tool allows your support team to efficiently manage inquiries, monitor conversations, and track leads — all from one place. With the Omnichannel Inbox, you can re-engage visitors who inquire via live chat even after they leave your website and nurture those leads over time. Additionally, the cross-platform accessibility ensures that your team can respond to customer messages anytime, anywhere.

Improved Collaboration
Multiple agents can access conversations simultaneously, ensuring prompt replies and efficient task management.
Lead Management
Track and nurture leads from live chat to other messaging channels directly from the inbox.
Anytime, Anywhere Access
Cross-platform accessibility ensures your team can manage conversations on the go.

A conversation with a prospect from the Live Chat widget continued beyond the website in the Omnichannel Inbox.

Streamline your workflow with custom AI chatbots for your messaging channels

Enhance customer interactions and scale your support with AI-powered automation. Whether enabling 24/7 customer service, scaling support, automating FAQs, or guiding customers through processes, the Convrs AI-powered chatbots and AI automation tools let you customize workflows to your business needs. Offer self-service options or automate routine tasks, freeing up your team for more complex tasks.

Scale Support
Easily manage growing customer demands by automating repetitive inquiries.
Customizable Automation
Adapt AI workflows and automated message flows to fit your business needs, providing tailored responses.
24/7 Availability
Enable around-the-clock customer service to handle common questions and support tasks.

Different types of AI Chatbots handle different kinds of workflow, process, and messaging automation.

Enhance Engagement with Rich Media Messaging

Rich media messaging creates more dynamic and engaging conversations. Send images, videos, and documents directly within chat interactions, providing a more interactive and visual way to communicate with customers. Whether you’re sharing product demos, troubleshooting videos, or important documents, rich media adds clarity and context to your customer interactions, resulting in quicker resolutions and a more engaging experience.

Visual Communication
Help customers better understand your products or services with images and video content.
Interactive Engagement
Rich media allows more dynamic interactions, improving customer engagement and satisfaction.
Enhanced Support
Resolve issues faster with visual aids and documentation sent directly in the chat, reducing the need for back-and-forth conversations.

A consumer receives engaging messaging via messaging apps containing videos, photos, and documents.

Enable Multilingual Conversations with Real-Time Translation

Break down language barriers and engage global customers with Convrs’ Real-Time Translation feature. No matter the messaging channel or app, Convrs allows your team to communicate in your customers' preferred languages directly through the Convrs dashboard. This capability enables your business to provide multilingual support across all communication platforms, ensuring fast, accurate responses that improve customer satisfaction and help expand your global reach.

Global Reach
Expand your brand reach to international markets by communicating with prospects and customers in their preferred language.
Seamless Translation
Communicate in real-time across all platforms and languages without manual translation delays.
Enhanced Accuracy
Eliminate misunderstandings with instant translations, improving response times and customer sentiment.

A chat between a customer and an agent with real-time translation activated via the Convrs dashboard.

Strengthen Customer Relationships with Proactive Messaging

Take control of customer engagement with Proactive Messaging, allowing your team to initiate conversations and build stronger relationships. Instead of waiting for customers or prospects to reach out, send personalized offers, reminders, and updates to keep your audience engaged. With Convrs, you can also nurture leads by reaching out proactively, guiding prospects through the journey and keeping them engaged with relevant, timely communication.

Lead Nurturing
Take the initiative by engaging with prospects and leads at the right time, not waiting for them to reach out.
Timely Outreach
Send relevant messages at key moments, boosting engagement and satisfaction.
Increased Retention
Build stronger customer loyalty through proactive communication that anticipates their needs.

An agent engaging in proactive messaging with a customer to offer support after a purchase.

Optimize Your Omnichannel Messaging Strategy with Comprehensive Reporting and Analytics

With Convrs’ comprehensive reporting and analytics, you can track every customer interaction across your messaging channels, providing a complete overview of your communication strategy. Use real-time data to refine your approach, from customer service to marketing campaigns. Whether you're analyzing engagement rates or identifying drop-off points, these insights help optimize every conversation for better results.

Performance Tracking
Monitor key metrics like response time, interaction length, and resolution rates.
Customer Engagement Insights
Understand customer behavior and preferences by analyzing their interactions across different touchpoints.
Cross-Channel Optimization
Identify opportunities to improve engagement across all channels, ensuring a more consistent customer experience.

A marketing message sent via a messaging app, labeled with key campaign stats.

Incorporate Omnichannel Live Chat Throughout the Customer Journey

Integrate live chat seamlessly across every stage of the customer journey — from lead generation to conversion and retention. With Convrs, you can combine AI automation with manual messaging across your messaging channels. This integration streamlines the customer experience and ensures that every interaction, from initial contact to ongoing support, contributes to a cohesive and effective communication strategy.

Lead Generation

Capture and engage leads through live chat, following up with tailored automated or human responses.

Conversion

Help prospects make informed purchasing decisions by guiding them with personalized chats and real-time support.

Retention & Loyalty

Maintain long-term relationships by proactively reaching out with support, personalized offers, and reminders at key points in the customer lifecycle.

Get started with Omnichannel Live Chat in no time

How it works

1Choose your messaging channels

Select the messaging channels you wish to integrate into your Omnichannel Live Chat web widget. Pick from a range of options that best suit your business and connect with your customers.

2Set up by Team Convrs

Sit back and relax as our team takes care of the setup process. We'll configure your preferred messaging channels and customize AI chatbot flows according to your requirements as needed.

3Omnichannel Live Chat launch

Once the setup is complete, we'll provide you with access to the Convrs dashboard and the Omnichannel Live Chat web widget will then be deployed to your website, enabling seamless communication with your customers.