The Omnichannel Messaging Platform for Marketing, Sales, and Customer Service

Utilising Convrs for marketing outreach is a game changer. It is the secret sauce to client communications via push messages, with incredible delivery, read and actions taken. I feel the same way about harnessing WhatsApp for communication as I did when emails replaced physical letters in the post; only now getting the same feeling from Convrs leaving emails looking like ancient tech. When combined with API and logic for deep interaction with known clients, Convrs provides endless possibilities. Final note to thank the ever supportive, knowledgeable and efficient support team, who never seem to sleep and are super-helpful in developing logic trees, templates and generally for the team to use and understand the solution.

At Swift Trader, we've been thrilled with how Convrs has transformed our customer support. The chat widget has made it incredibly easy for our customers to connect with us, no matter where they are or which channel they prefer. Our customers can reach out through their favorite messaging apps, which means we can meet them wherever they feel most comfortable. Having all our client conversations in one place has been a huge time-saver, as our support agents can handle inquiries from different channels without needing to switch platforms, making our workflow much smoother. The automated chat routing and custom flow setups have really boosted our efficiency, directing customer queries to the right teams quickly for faster responses and happier customers. Integrating Convrs with our CRM system has been simple too. They are a pleasure to work with and bring their solution focused positive outlook to help us around the clock. We highly recommend Convrs to any business looking to enhance their customer support capabilities.

Having worked with Convrs in previous roles, I’ve seen the impact of their multi-channel messaging platform first-hand. It streamlines client engagement across channels, improving acquisition and customer experience. The platform is seamless, scalable, and compliant, making it an essential component of any business’s communication strategy. What sets Convrs apart is their support. Enis and his team are responsive, proactive, and ensure smooth integrations while adapting to business needs. Their hands-on approach makes them a valuable partner, and I highly recommend Convrs as a key tool for enhancing customer engagement.

Convrs helped us introduce new direct messaging channels for our sales teams to reach leads and existing clients. This has increased the speed at which we’re able to service and support our clients by allowing leads and clients to communicate in channels that suit them. It was quick to implement and test and we were able to roll out swiftly.

Convrs is a must-have for businesses looking to improve their customer engagement. With over 70% of consumers preferring messaging over calls for customer support and 90% of texts being read within three minutes, brands need to meet customers where they are. Convrs delivers seamless omnichannel integration, AI-powered automation, and real-time personalization that can help any business boost efficiency and drive conversions. Their platform aligns perfectly with the growing demand for faster, more personalized customer interactions. I highly recommend it to any company looking to stay ahead in modern customer communication.

From day one, my experience with Convrs has been extraordinary. They have provided the tools needed to build customized support solutions, and the wealth of experience they bring to the table is superb. I have seen the growth and expansion of their products, features, and capabilities. When they hear a proposal for new features or customizations, they are more than willing to consider and provide effective solutions. Special thanks to Enis for providing us with direct channels for communication and continued support.

We get first-rate and super fast responsive service from Convrs on an ongoing basis. Not only was set up easy, but maintenance is too, making it easy for our staff to use the software and improve their KPIs.

Communication through instant messaging channels helps us to improve our conversions, relationships with customers, as well as a greater engagement by having a trusted person on the other side with whom you can communicate on a daily basis. Without a doubt, Convrs has created value in our sales and conversion channel.

As younger generations begin trading, it is important that brokers don’t communicate with them in traditional ‘old school’ ways of phone calls and emails, but in ways they find most accessible - this will accelerate global business opportunities for brokers, and I believe is one of the biggest technology innovations we have seen for MetaTrader brokers in recent times.