Agent Management

The Agent Management menu helps you organize, track, and update information on your agents. The following pages are available:

  • Create New Agent: Add agents to your dashboard
  • Agent Status: Track agent status and do bulk action items such as transfer and unstick users
  • User & Bot Chat history: Show a user's chat history in a specific bot they interacted with
  • Agent Chat history: Access a specific agent's chat history
  • Manage Agent: Update agent details as well as disable their access to the dashboard 
  • Agent Replies: Create quick replies on an organizational level for agents to use
  • User Chat History:  Allows to search for a specific user through name or email address and view the transcript of their chat

At Convrs, we encourage you to understand the tool to get the most value. If you are in charge of your organization's Admin role, please take the time to read all the basic concepts. Whenever you have a question, please get in touch with the team and we will be happy to help. 





Administration Agent Chats
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