WHATSAPP BUSINESS FOR CUSTOMER SERVICE

Deliver only excellent customer service with WhatsApp

Harness the power of WhatsApp as a customer support channel for a more efficient and cost-effective customer service

Book Demo
Harness whatsapp for customer service and support

Make every second, every response, and every interaction count

Take advantage of the WhatsApp Business API's innovative features to speed up your customer service while pulling down costs.
Whatsapp Customer service and support handle every response
1Streamline customer interactions

Deliver instant support by utilizing your WhatsApp chatbot to provide immediate answers to frequently asked questions. Automate message routing to ensure efficient handling of customer queries, reducing turnaround times and enhancing productivity.

WhatsApp Customer service and support reduce turnaround times
2Foster seamless customer communication

Stay connected with your customers by offering WhatsApp chat as a convenient and accessible channel for communication. Utilize broadcast messages, leveraging the popularity of the world's favorite messaging app, to reach out to your customer base effectively.

WhatsApp Customer service and support keeping customers close
3Deliver care round the clock

Offer unparalleled customer service with automated conversational flows, enabling your help desk to operate 24/7 with minimal live agent supervision. Ensure that your customers receive the care they need at any time, fostering customer satisfaction and loyalty.

Keep your customers informed with automated push notifications

Keep your customers in the loop and enhance their experience with real-time updates. Whether it's providing updates on application processing, order delivery status, or product exchange requests, these notifications can be sent seamlessly via WhatsApp using the Convrs Omnichannel Messaging Platform integrated into your internal system.

Whatsapp push notifications

Enhance customer satisfaction with interactive custom message flows

Empower your customers with self-service options through interactive custom message flows enabled by the WhatsApp Business API. Set up smart logic blocks and customized conversational flows to automate complex interactions and streamline business processes. Customers can easily find answers to their questions and receive instant support without relying on the availability of a live agent. Deliver a seamless and efficient customer service experience.

Whatsapp self-service customer support

Reach a wider audience with broadcast messaging

Take advantage of the broadcast messaging feature to reach a large audience with important advisories, reminders, and announcements. Engage with your customers on a mass scale by sending bulk messages to unlimited users all at once. This feature not only allows you to disseminate information effectively but also serves as a valuable tool for gathering valuable customer feedback on your products and services.

Explore more broadcast messaging use cases:
WhatsApp for Sales
WhatsApp for Marketing

Whatsapp bulk messages

Amplify WhatsApp’s benefits with Convrs

Maximize WhatsApp for customer service and more with these smart tools from Convrs
WhatsApp Business API
Unlock all the features of WhatsApp Business and enjoy in-sync data across systems with the WhatsApp Business API from Convrs.
Omnichannel Live Chat
Allow your customers to easily and readily reach you via instant messaging or live chat on WhatsApp, other popular messaging apps, web chat, and SMS.
Omnichannel Inbox
Manage all messages from WhatsApp and the rest of your messaging channels in just one unified inbox.
Flow Builder
Set custom flows to your chatbots to automate lead generation, qualification, agent introduction, push notification, answering FAQs, and more.

Integrate seamlessly with your internal system and CRM

Enjoy in-sync data across systems with the WhatsApp Business API connected to the Convrs Omnichannel Messaging Platform
Linking whatsapp to your CRM

Do more with WhatsApp

Explore more of what WhatsApp can do for your business beyond Marketing
Icon showing the use case for whatsapp sales
WhatsApp for Sales →
Boost sales conversions and unlock more revenue opportunities through proactive outreach and automated messaging!
Icon showing user case for whatsapp customer service
WhatsApp for Marketing →
Enjoy massive and efficient broadcast messaging for impactful promotional efforts at scale!

Deliver exceptional customer service with WhatsApp

Go converse today
Book Demo