WhatsApp Customer Service Platform

Harness the power of WhatsApp as a customer support channel for more efficient and cost-effective customer service. Unlock the WhatsApp Business Platform (API) features and be equipped with smart solutions and tools for customer service with the Convrs Omnichannel Messaging Platform.

Harness whatsapp for customer service and support

Enable WhatsApp as a customer service platform to speed up your customer support while pulling down costs

Make every second, every response, and every interaction count
Whatsapp customer service and support handle every response
1Streamline customer interactions

Deliver instant support by utilizing a WhatsApp chatbot to provide immediate answers to frequently asked questions. Enable WhatsApp automation like automated message routing to ensure efficient handling of customer queries, reducing unnecessary agent intervention, improving turnaround times, and enhancing efficiency.

WhatsApp Customer service and support reduce turnaround times
2Foster seamless customer communication

Stay connected with your customers by offering WhatsApp chat as a convenient and accessible channel for communication. Utilize WhatsApp broadcast or bulk messaging, leveraging the popularity of the world's favorite messaging app, to reach out to your customer base effectively.

WhatsApp Customer service and support keeping customers close
3Deliver customer care round the clock

Offer unparalleled customer service with automated conversational flows by deploying WhatsApp chatbots, enabling your help desk to operate 24/7 with minimal live agent supervision. Ensure that your customers receive the care they need at any time, fostering customer satisfaction and loyalty.

How can you use WhatsApp for customer service?

Explore how you can fully maximize the WhatsApp customer service platform

Keep your customers informed with WhatsApp automation

Enhance your customers' experiences and keep them in the loop with real-time updates powered by WhatsApp automation through the Convrs Omnichannel Messaging Platform.

  • Automated updates along the customer journey

    Instantly share updates on application processes, order deliveries, or product exchanges with precision. Automated messaging on WhatsApp ensures timely delivery, adding significant value to your customers' experiences.

  • Precision with CRM integration

    The secret lies in the seamless integration of your business messaging platform such as Convrs with your Customer Relationship Management (CRM) system. Leverage this integration to set message triggers based on customer interactions, milestones, or inactivity. This ensures that your messages, whether reminders or updates, are sent via WhatsApp precisely when needed, enhancing their relevance. Proactive and personalized, these interactions using WhatsApp as a customer service platform contribute to a meaningful customer experience throughout their journey with your brand.

Whatsapp push notifications

Enhance customer satisfaction with WhatsApp chatbots and interactive messages

One way of utilizing WhatsApp as a customer service platform is by enabling self-service for your customers. With the Convrs Omnichannel Messaging Platform powered by the WhatsApp Business Platform (API), you can set up smart logic blocks and customize conversation flows for your chatbot in WhatsApp. Through this chatbot automation, you can enable actions to be performed even without the presence of an agent, speeding up business processes.

  • Self-Service Empowerment

    Enable customers to find answers to their queries and receive instant support through a WhatsApp chatbot automation with custom interactive message flows. These personalized pathways guide users to solutions, ensuring they get the information they need, precisely when they need it.

  • Efficient Automation

    Streamline complex interactions and business processes by setting up smart logic blocks within your WhatsApp chatbots. This WhatsApp automation not only reduces response times but also enhances overall operational efficiency. Your team can focus on more strategic tasks while routine inquiries are handled with precision.

  • Always-On Support

    Customers don't really adhere to a 9-to-5 schedule, so we say, neither should your support. A WhatsApp chatbot can provide round-the-clock assistance, ensuring your customers can get help at any time. No more waiting for office hours or dealing with time zone constraints – it's customer support on their terms.

Using the WhatsApp Business API for self-service customer support

Reach a wider audience with WhatsApp bulk messaging

Unlock the full potential of using WhatsApp for your customer service strategy by harnessing the broadcast or bulk messaging feature on the WhatsApp Business Platform (API). With Convrs as your WhatsApp Bulk Message sender, this powerful tool enables you to extend your reach and connect with a diverse audience seamlessly.

  • Engage at Scale

    Leverage WhatsApp bulk messaging to engage with your customers on a massive scale. Send important advisories, gentle reminders, and impactful announcements to unlimited users simultaneously. This feature transforms your ability to disseminate crucial information efficiently, ensuring that your messages reach your audience promptly and effectively.

  • Gather Invaluable Feedback

    Beyond being a powerful outward communication, WhatsApp bulk messaging also serves as a valuable instrument for collecting feedback. Proactively seek insights from your audience on your products and services. Whether it's opinions on recent service interactions or feedback on new product features, this two-way communication enhances customer engagement and provides you with valuable data to improve your offerings.

  • Streamlined Customer Communication

    Experience the efficiency of WhatsApp bulk messaging in managing customer interactions. Streamline your communication processes by delivering timely and consistent messages to a wide audience, fostering stronger connections with your customer base.

Explore more WhatsApp bulk messaging use cases:

WhatsApp for Sales
WhatsApp for Marketing

Whatsapp bulk messages

Amplify the impact of WhatsApp as a customer service platform with Convrs

Maximize the WhatsApp Business Platform (API) for customer service and more with these smart tools from Convrs
WhatsApp Business API
Unlock advanced features of WhatsApp for business and customer service and enjoy in-sync data across systems with the WhatsApp Business Platform (API) from Convrs.
Omnichannel Live Chat
Allow your customers to easily reach you via WhatsApp, other popular messaging apps, web chat, and SMS. Enable WhatsApp as a customer service platform by adding it as a channel in your web widget.
Omnichannel Inbox
Manage all messages from WhatsApp and the rest of your messaging channels in just one centralized inbox.
Flow Builder
Set custom flows to your WhatsApp chatbots to enable chatbot automation for lead generation, qualification, agent introduction, push notification, answering FAQs, and more.

Seamlessly integrate WhatsApp messaging with your CRM and internal system

Enjoy in-sync data across systems with the Convrs Omnichannel Messaging Platform and the WhatsApp Business Platform (API) connected to your existing tech stack
Linking WhatsApp Business API to your CRM

Do more with WhatsApp

Explore more of what WhatsApp can do for your business beyond Customer Service
Icon showing the use case for whatsapp sales
WhatsApp for Sales →
Boost sales conversions and unlock more revenue opportunities through proactive outreach and automated messaging!
Icon showing user case for whatsapp customer service
WhatsApp for Marketing →
Enjoy massive and efficient broadcast messaging for impactful promotional efforts at scale!

Deliver exceptional customer experiences with WhatsApp as a customer service platform

Go converse today