Microsoft SSO

Supported Features

Single Sign-On Service Provider (SP)-Initiated Authentication (SSO) Flow - this authentication flow occurs when the user attempts to log in to the application from Convrs. Only Microsoft organization accounts are supported.  

Users and their Convrs roles will still need to be managed from the Convrs Agent Management page.

Requirements

1. Be on a Convrs Enterprise price tier.
2. Admin access to your Microsoft organization account.
3. Admin access to your Convrs account.
4. Convrs agent emails exactly match their Microsoft accounts

Configure Convrs

Navigate to the Single Sign-On tab within the Convrs admin panel (Administration→ Organization Profile). Then enable SSO. Then select Microsft as your SSO provider. If you are migrating to Microsft SSO, you may also wish to turn on Enable Agents to log in with username and password as well as with SSO. Once you are happy that your agents can log in via Microsoft, you can turn this off.