Organization Metrics
View key organizational statistics at a glance, including counts of bots, agents, flows, users, and messaging activity.
The Organization Metrics dashboard provides administrators with a high-level snapshot of your Convrs deployment. Use this dashboard to quickly assess the scale of your operations and monitor overall messaging volume. The metrics update each time you visit the page, giving you current figures for capacity planning and operational awareness.
Understanding the Metrics
The dashboard displays six key metrics that summarize your organization's Convrs usage.
Resource Counts
The top row shows the total count of key resources in your organization:
| Metric | Description |
|---|---|
| Bots | Total number of chatbots configured in your organization across all channels (WhatsApp, Messenger, Web Widget, etc.) |
| Agents | Total number of agent accounts in your organization, including both active and disabled accounts |
| Flows | Total number of chatbot flows created for automating conversations |
| Users | Total number of users (customers/contacts) who have interacted with your chatbots |
Message Counts
The bottom row shows cumulative messaging statistics:
| Metric | Description |
|---|---|
| Inbound Messages | Total number of messages received from users across all channels. The date shown indicates when message counting began. |
| Outbound Messages | Total number of messages sent to users (from agents, bots, and system). The date shown indicates when message counting began. |
Using the Dashboard
The Organization Metrics dashboard is designed for quick reference and operational awareness.
View Organization Metrics
Access the dashboard to see current organizational statistics.
Steps:
- Navigate to Dashboards > Organization Metrics.
- Review the metric cards displayed on the page.
Result: The dashboard displays current counts for all metrics. Values are refreshed each time you navigate to the page.
Interpreting the Data
Use these metrics to understand your organization's scale and activity levels.
Capacity Planning
- Agent count vs. user volume - Compare your agent count to user volume to assess whether you have adequate staffing
- Bot distribution - Review bot count to ensure you have appropriate channel coverage
- Flow complexity - A high flow count may indicate sophisticated automation or potential maintenance overhead
Messaging Trends
- Inbound vs. outbound ratio - Comparing inbound to outbound messages can indicate conversation patterns. Higher outbound typically suggests proactive engagement or detailed responses.
- Total volume - Use cumulative message counts to understand overall platform utilization over time