Using WhatsApp for Customer Service and support

Keep your customers updated with automated push notifications

With notifications turned on, you can keep customers in the loop at every stage of their customer journey. Whether it be an update on a customer’s application processing, order delivery status, product exchange request, and more, notifications can be sent automatically via WhatsApp through the Convrs Omnichannel Platform integrated into your internal system.

Enable self-service with interactive custom message flows

Through the WhatsApp Business API, custom flows and smart logic blocks can be set to automate deep and complex conversations and business processes. This innovation allows self-service and instant support without being dependent on the presence of a live agent.

Broadcast advisories, reminders, and messages in bulk

Send timely messages to unlimited users using bulk lists, all in one go. Though a very useful feature for information dissemination, it is best to utilize too for eliciting insightful customer feedback on products and services.

Deliver only excellent customer service with WhatsApp

Make every second, every response, and every interaction count

Keep your customers updated with automated push notifications

Enable self-service with interactive custom message flows

Broadcast advisories, reminders, and messages in bulk

Amplify WhatsApp’s benefits with Convrs

WhatsApp Business API

Omnichannel Live Chat

Omnichannel Inbox

Flow Builder

Integrate seamlessly with your internal system and CRM

Set excellent customer service standards with WhatsApp Business