Leverage the Power of LINE for Your Business

Fully utilize LINE for business to create rich customer experiences and streamlined processes that drive equally rich business results.

LINE for expanding reach in Asia

Maximize APAC’s go-to messaging solution across the customer journey

Use LINE and its rich ecosystem to boost your business messaging and enable smart and efficient Customer Service, Sales, and Marketing processes that drive business results.
1Asian market domination

Tapping into the Asian market? Look no further. LINE is the top messaging app in Japan, used by an estimated 70% of the country’s entire population. It is also the number 1 messaging app in Thailand and Taiwan, with monthly active users of 46 million and 21 million respectively.

2Growing global usage

Although a highly popular messaging app in the APAC region, LINE’s growth is spreading beyond as it registers over 182 million monthly active users globally.

3Rich ecosystem

Beyond being a messaging app, LINE has built a multitude of products that fulfill diversified functions such as a payment system, a ride-hailing system, and so much more. This growing ecosystem continues to foster more usage and cater to wider audiences, offering businesses more opportunities to explore

Magnify your brand reach with targeted and efficient message delivery

In LINE, you can send messages to as many users as you want, to those who have added your LINE Official Account as a friend. With your LINE Official Account connected to the Convrs Omnichannel Platform, you can easily send different messages to a variety of audience segments depending on your intent!

  • Push Messages (1-to-1) This is perfect for sending personalized content, notifications and updates directly related to the customer’s interaction and transactions with your business.

  • Multicast Messages (1-to-many) This can be used to share news and updates relevant to certain segments of your customer or audience such as those who have already transacted with your business or those who are eyed as potential customers.
  • Narrowcast Messages (1-to-many: narrowed delivery with conditions) This allows businesses to send messages based on deeper audience variables or conditions such as region and age.
  • Broadcast Messages (1-to-many: all friends) This allows the sending of messages to your general audience or all your LINE friends all at once.

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A highlighted message that's part of a message broadcast, showcasing a financial markets context

Automate smart conversations and processes with chatbots

With less dependence on human presence comes more efficiency and cost savings! And that’s exactly what the Convrs custom chatbots do for businesses. With Convrs, you can deploy multifunctional LINE bots with messaging flows customizable through the Flow Builder. May it be to shorten customer support turnaround times or make lead generation and qualification more efficient, Convrs can build LINE chatbots according to your business needs.

  • Boast a 24/7 customer service help desk Give answers to frequently asked questions, offer guided access to relevant information, enable functional processes such as account creation and more through your LINE chatbot. With custom messaging flows, you can easily empower customers by making self-service available, delivering support anytime of the day as customers proceed with their interaction with your business at their own pace.
    View more solutions for Customer Service

  • Automate data capture and lead generation Do sign-up processes and other repetitive tasks take away valuable time from your agents? Streamline these processes through automation. Custom interactive flows can be set to automatically record important customer information, integrate them into your database and internal system, and even generate login credentials. This takes away delays from internal bottlenecks while lowering the risk of sign-up drop-offs!
    View more solutions for Sales

A LINE bot conversation showing a chatbot flow for automating webinar sign-ups in-app

Boost customer engagement with rich menus and message templates

One of the perks of having a LINE Official Account is the rich menu feature. With the Convrs LINE Messaging API, you can deliver a rich customer experience by customizing it for intuitive interactions with your brand, easy navigation, quick access to important content, and more!

On top of the rich menu, rich messages are also a key engagement driver for businesses in LINE. Get to send true-to-brand messages with multimedia files and stickers, and explore variable formats such as carousel posts to incite interaction and engagement!

View more solutions for Marketing
An example of a customized rich menu of a brand's LINE Official Account chat page

Explore the LINE ecosystem for your business

Though primarily built as a messaging app, LINE has expanded its platform to cater to needs beyond messaging. It is a unified platform that offers varied functions for both consumers and businesses, allowing it to present great marketing opportunities for businesses as it earns wide and sustained usage.

Here are some of LINE’s features that you might want to explore:

  • LINE Pay and Points - This allows businesses to offer a smoother and easier path to purchase by accepting payments in-app. More transactions can even be encouraged with LINE Points, earning customers points for every purchase made using LINE Pay, which can be used in the LINE Store.

  • LINE Friends and Stickers - LINE Friends are LINE’s official characters. They have gained popularity through the years being featured in LINE’s merchandise, games, and stickers, among others. LINE Stickers beyond use in personal exchanges are drivers for businesses' presence and reach. Businesses can create custom ones and give them for free as customer incentives and encouragement for users to add their LINE Official Account as a friend.

  • LINE Ads - This is LINE’s ad distribution platform. The audience tapped by this network goes up to 93 million people, who are users tagged with a high usage rate of 86%. LINE Ads allow highly targeted reach with the diverse LINE products which can be selected as channels.

Symbols illustrating LINE's rich ecosystem and branches of products

Tools to power up LINE for business

Maximize LINE as a messaging channel for Customer Support, Sales, and Marketing with smart tools from Convrs
Omnichannel Live Chat
Allow your customers to easily and readily reach you via instant messaging or live chat on LINE, other popular messaging apps, web chat, and SMS.
Omnichannel Inbox
Manage all messages from LINE and the rest of your messaging channels in just one unified inbox.
Flow Builder
Set custom flows to your chatbots to automate lead generation, qualification, agent introduction, push notification, answering FAQs, and more.
Push Messaging
Automate, schedule, and publish content to a massive audience on your messaging app of choice for brand presence and engagement.

Integrate seamlessly with your internal system and CRM

Enjoy in-sync data across systems and messaging channels with the Convrs API
LINE - connecting people to business by messaging to CRM's such as Salesforce

Why choose Convrs?

We are driven to help you achieve and further business and customer success
Convrs Smart & Innovative Solutions
1Smart & Innovative Solutions

We pursue innovations rooted in creating simple and smart solutions that take away all things complicated. And all this is to help businesses like yours achieve streamlined processes that produce optimum results.

Convrs Reliable Customer Suppor
2Reliable Customer Support

We find ways to serve you the best way we can always. From clarifying questions and setting up functionalities to resolving technical issues, be assured of adept service from our team of experts.

Convrs Collaborative Partnerships
3Collaborative Partnerships

We work together with our partners and hear each other out. We make it a point to understand your business, goals, and needs clearly and deeply so we can work well on providing the right solutions for you.

Maximize LINE as a messaging channel for smart and efficient customer service, sales, and marketing

Go converse today