FACEBOOK MESSENGER FOR BUSINESS

Leverage the Power of Messenger for Your Business

Add Facebook Messenger to your messaging channels and business strategy to create richer brand experiences that drive customer loyalty and business success.

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Messenger for strong customer relationships

Magnify business results with one of the top messaging apps in the world

Fully utilize Facebook Messenger for business to build a conversational brand experience that will power up your customer service, sales, and marketing performance.
1Chart-topping global usage

Each month, 20 billion messages are exchanged by people and businesses on Facebook Messenger. The messaging app also registered 2.1 billion users — your potential audience — in 2022.

2Meta family edge

Facebook along with other Meta-owned channels such as Instagram have long been staples for businesses. And although Facebook Messenger has gained independent power and popularity, the fact that it powers direct messaging from the above-mentioned channels adds more to why it is one of the messaging apps consumers use most to contact businesses.

3Diverse messaging entry points

The vast Facebook network, Facebook pages and posts’ “Send Message” button, Messenger ads, and even a live chat widget on your website all create rich — or should we say reach — opportunities for customers to interact with your brand.

Deliver smooth and reliable customer support

  • Manage messages conveniently - Handle messages from your Facebook page and Facebook Messenger chats all in one centralized inbox by integrating your Facebook Business page with the Convrs Omnichannel Platform

  • Increase support efficiency - Create custom messaging flows that automate time-consuming manual tasks to achieve faster turnaround times for customers and lower human capital costs for your business such as chat routing or automated forwarding messages to the relevant teams or agents
  • Enable a 24/7 help desk - Build custom flows to enable self-paced self-service and make a human-independent 24/7 help desk powered by chatbots available

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A Facebook Messenger conversation featuring OANDA's MT5 demo sign-up automation via chatbot

Optimizing the demo account opening process with Convrs

USE CASE SPOTLIGHT - OANDA

Fintech giant, OANDA, wanted to make their demo account opening process utterly convenient for potential customers. By integrating this process in-app via preferred messaging channels, Facebook Messenger and Telegram, customers no longer have to go to a separate page to fill out sign-up forms. This delivers an easy and convenient experience, improving customer satisfaction and reducing the risk of drop-offs. On top of this, data entry and customer information are automatically captured and integrated into the company’s internal system. This simple solution powered by Convrs enables the efficient lead generation and data management, a business win for OANDA!

View Press Release
A Facebook Messenger conversation featuring OANDA's MT5 demo sign-up automation via chatbot

Boost sales conversion and lead generation

  • Offer convenient sign-up and onboarding By integrating these processes in-app via Facebook Messenger, get to provide a simple customer experience while automating data capture and lead generation.

  • Encourage easy connection Use rich and interactive conversational elements such as message templates, quick replies, and call-to-action buttons to help customers connect with your business easily and encourage deep interactions.
  • Enable a smooth purchase journey Incorporate product links and carousels into conversations to create a friction-free path to purchase, enabling transactions in-app with Facebook Messenger’s support for product catalog integrations

Want to learn more?

Book a demo or view more solutions for Sales
The start-up screen and welcome message of the OANDA Demo Account bot on Facebook Messenger

Widen brand reach and deepen customer engagement

  • Make your business more accessible Iffering Facebook Messenger as one of your contact channels for instant messaging on your website through a web widget powered by the Convrs Omnichannel Live Chat.

  • Expand your Facebook Messenger contact list for brand push messaging by offering customers irresistible value deals and exclusive perks when they opt-in to receive notifications from your business.

  • Deliver personalized messages and content Automate the sending of personalized messages based on individual customer preferences through 1-to-1 messaging and push notifications or recurring notifications to effectively drive action and re-engagement.

Want to learn more?

Book a demo or view more solutions for Marketing
A message from a brand in Facebook Messenger, encouraging engagement by inviting a user to subscribe to regular brand updates

Tools to power up Messenger for business

Maximize Messenger as a messaging channel for Customer Support, Sales, and Marketing with smart tools from Convrs
Facebook Integration
Connect your Facebook business page to the Convrs Omnichannel Platform for centralized management of inbound and outbound messages or chats.
Omnichannel Live Chat
Allow your customers to easily and readily reach you via instant messaging or live chat on Messenger, other popular messaging apps, web chat, and SMS.
Omnichannel Inbox
Manage all messages from Messenger and the rest of your messaging channels in just one unified inbox.
Flow Builder
Set custom flows to your chatbots to automate lead generation, qualification, agent introduction, push notification, answering FAQs, and more.

Integrate seamlessly with your internal system and CRM

Enjoy in-sync data across systems and messaging channels with the Convrs API
Omnichannel inbox banner - connecting people to business by messaging

Why choose Convrs?

We are driven to help you achieve and further business and customer success
About Us
1Smart & Innovative Solutions

We pursue innovations rooted in creating simple and smart solutions that take away all things complicated. And all this is to help businesses like yours achieve streamlined processes that produce optimum results.

About Us
2Reliable Customer Support

We find ways to serve you the best way we can always. From clarifying questions and setting up functionalities to resolving technical issues, be assured of adept service from our team of experts.

About Us
3Collaborative Partnerships

We work together with our partners and hear each other out. We make it a point to understand your business, goals, and needs clearly and deeply so we can work well on providing the right solutions for you.

Fully maximize the benefits of Facebook Messenger for business for highly improved Customer Service, Sales, and Marketing results

Go converse today
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