Boost Customer Engagement with Omnichannel Messaging for Estate Agents

Real Estate | June 28, 2024
Estate Agent using messaging to connect with customers

In the real estate and home builder market, customer engagement is crucial. To enhance customer engagement and provide a seamless and integrated communication experience, businesses like estate agencies and home builders can leverage Omnichannel Messaging. This allows for effective communication and personalized interactions, which significantly impacts the success of marketing efforts. A significant channel for enhanced customer engagement is WhatsApp, this offers unique opportunities to elevate marketing.

What is Omnichannel Messaging?

Omnichannel Messaging integrates all messaging channels (such as WhatsApp, SMS, Messenger, Telegram, and Web Chat) into a single platform, this allows for streamlining communication and consistent messaging, ensuring all channels are interconnected. This means that a conversation started on one platform can be seamlessly continued in another, without losing context.

What is Omnichannel Marketing?

Omnichannel Marketing provides customers with a unified experience across multiple communication channels, ensuring that no matter how customers interact with a business (messaging apps, SMS, email, or social media), their experience is consistent and cohesive. In today’s market where customers use various channels to gather information and make purchasing decisions, this strategy proves to be significant.

How Omnichannel Messaging Enhances Customer Engagement

Instant Communication

For estate agents, instant communication can be the difference between securing a contract and losing a potential sale. Omnichannel Messaging through messaging apps such as WhatsApp, Messenger, Viber, and more, facilitate real-time interactions between potential buyers, sellers, and renters. Quick responses and instant access to property details help in providing personalized assistance efficiently.

Visual Engagement

Messaging Apps give businesses the ability to share multimedia elements directly with clients, significantly enhancing engagement.

  • Images
  • Videos
  • Audio
  • Documents
  • Virtual Tours

The estate agency and home builder industry rely heavily on visual appeal, these multimedia elements help to generate interest. The ability to send images and videos directly to clients significantly enhances engagement. An example of this includes virtual tours on WhatsApp that can provide a comprehensive view of properties, saving time for both agents and clients.

Efficient Deal-Making

Businesses benefit from Omnichannel Messaging with messaging apps by streamlining negotiations and document exchanges through sending documents, contracts, and agreements within conversations. This reduces delays and enhances efficiency, which is particularly beneficial in commercial real estate where transactions often involve multiple stakeholders and rapid decision-making.

Timely Property Alerts

Estate agents can keep clients informed about new listings, price changes, and market updates through timely notifications. This improves the chances of clients finding their ideal property, enhancing their engagement with the estate agency. By using messaging apps such as WhatsApp for property alerts, agents can ensure that clients are always the first to know about new opportunities.

Seamless Customer Support

Messaging apps enable the sharing of progress updates, addressing queries, and more, ensuring a smooth and satisfying customer experience. Regular updates and easy access to support significantly enhance customer satisfaction, ensuring clients feel informed and involved throughout the whole process.

Post-Sale Messages

Messaging can be used for easy communication post-sale, ensuring clients remain satisfied. It is important for businesses to provide a reliable channel for maintenance requests and follow-ups, demonstrating a commitment to customer satisfaction beyond the initial sale.

Proactive Outbound Messaging

Messaging enables proactive outreach to clients, sending targeted messages about new property listings, market updates, or exclusive offers. This ensures that clients receive relevant information without having to search for it, strengthening client connections and boosting engagement and conversions.

WhatsApp in Real Estate Marketing

Why WhatsApp?

WhatsApp is considered to be the most popular messaging app in multiple countries, including the UK. This is an ideal platform for real estate communication, enabling instant and direct client interactions.

The WhatsApp Business Platform (API) with Convrs

The WhatsApp Business Platform (API) with Convrs provides a robust solution for estate agents to harness the power of WhatsApp, offering tools for enhancing marketing efforts and customer service. By integrating WhatsApp into the Convrs Platform, businesses can utilize this popular messaging app, unlocking access to its advanced tools and features.

  • Real-time communication
  • Multimedia sharing
  • Automated responses and notifications
  • Bulk Messaging

The WhatsApp Business Platform (API) allows for the integration of WhatsApp into existing Customer Relationship Management (CRM) systems. This ensures that all client interactions are recorded and easily accessible, maintaining a high level of personalization and service quality.

Additional Convrs Platform Features for Estate Agencies and Home Builders

Omnichannel Live Chat

The Omnichannel Live Chat feature allows clients to contact businesses via their preferred messaging channels such as WhatsApp, Messenger, Telegram, LINE, Viber, and SMS. With this feature, businesses ensure clients can easily initiate conversations and receive real-time responses. By offering multiple contact options, businesses can cater to diverse customer preferences and improve overall customer experience and satisfaction.

Omnichannel Inbox and CRM Integration

The Omnichannel Inbox consolidates messages from multiple platforms, enabling estate agents to manage communications efficiently. Integrating Convrs with CRM systems allow for personalized interactions, leveraging client data to anticipate needs and foster stronger relationships. This centralized approach ensures that no message is missed, and agents can respond promptly and consistently.

AI Chatbots and Custom Message Flows

Estate Agencies and Home Builders can leverage AI Chatbots and the Chatbot Flow Builder to automate routine tasks such as responding to common queries and enhance efficiency. These tools help guide clients through their real estate and home builder journey, saving time and improving the customer experience by handling a wide range of tasks to free agents to focus on more complex and value-added activities.

Frequently Asked Questions (FAQs)

What are the pricing plans for the Convrs platform?

Convrs has a variety of pricing plans for businesses of any size, check our page on pricing now.

Are there any case studies or success stories from real estate agencies or home builders that have successfully implemented Convrs?

Yes! One example is Westwood Leber Estate Agents, who launched a successful WhatsApp Campaign using Convrs. Here are the results they boasted:

  • Higher Engagement Rates: The campaign achieved a 72% higher open rate compared to the email benchmark for real estate, showing the effectiveness of WhatsApp as a communication channel.
  • Increased Click-Through Rates: The campaign saw a 40% higher click-through rate than the email benchmark, indicating that messages through WhatsApp are more engaging and compelling to customers.


Enhancing customer engagement in the real estate and home builder industry requires innovative and effective communication strategies such as Omnichannel Messaging. The Convrs Platform offers a powerful solution to elevate marketing efforts. By leveraging Convrs and its features, estate agents, home builders, and marketing teams can optimize customer interactions, streamline operations, and ultimately drive business success.

Want to try the Convrs platform and see the power of Omnichannel Messaging for your business? Start your free trial today!

5 min read

Share this post:

Related Articles

Ready for your own success story?

Leverage the power of messaging apps for business with Convrs