AI Powered Conversations

AI | February 25, 2024
AI Bot with a message bubble
Key Takeaways
  • Artificial Intelligence (AI) powered conversations offer businesses the ability to engage in dynamic, personalized, and efficient customer communication. Integrating Artificial Intelligence (AI) into business messaging platforms such as Convrs makes this transformation possible.
  • The Artificial Intelligence (AI) Writing Assistant is a business’ copywriter and grammatical correction tool. With smart editing tools for technical corrections, approach variations, and tone adjustments, this tool makes for tailored messaging, optimized engagement, and user-friendly experiences.
  • The Artificial Intelligence (AI) Sentiment Analysis & Chat Summary tool is powered by conversational intelligence. It has sentiment analysis, chat summaries, and message categories that provide time efficiency, performance monitoring, and data-driven insights for decision making.
  • Integrating Artificial Intelligence (AI) into daily business conversations streamlines communication through tools such as AI Chatbots in automated responses and the Flow Builder in smart message routing.
  • AI in customer interactions can result in time and cost savings, improved decision-making, enhanced customer experiences, increased efficiency, and scalable adaptability.
  • As businesses start more AI-powered conversations, leveraging tools such as Convrs’ AI Writing Assistant and AI Sentiment Analysis & Chat Summary are crucial for messaging success.
  • AI tools for business communication empower businesses to communicate effectively, make informed decisions, and foster lasting customer connections.

The future of messaging is here. With the rise of Artificial Intelligence (AI) and its sub-field of Conversational Intelligence, we are at a renaissance period for messaging. The introduction of Artificial Intelligence (AI) to messaging has unlocked new possibilities for businesses from any industry to engage in more meaningful, effective, and personal conversations.

We encounter artificial intelligence (AI) in our day-to-day lives, with ChatGPT, Gemini, AI Chatbots, and digital assistants like Siri, Bixby, and Alexa. Now Artificial Intelligence (AI) is being integrated into messaging, and Convrs is no exception. Integrating Artificial Intelligence (AI) into the Convrs dashboard with the AI Writing Assistant and AI Sentiment & Chat Summary, powered by ChatGPT by OpenAI, allows for messaging to be made easier for businesses. Explore the functionality, benefits, and seamless integration of AI features into businesses’ workflows in this blog.

AI Powered Conversations

At the center of AI Powered Conversations, are two pivotal concepts: Artificial Intelligence (AI) and Conversational Intelligence. Artificial Intelligence (AI) refers to the application of machine learning algorithms and advanced technologies to enable machines to replicate human intelligence. AI does not only automate tasks, but it also instills machines with the ability to learn, adapt, and respond intelligently to diverse scenarios.

While on the other hand, Conversational Intelligence integrating Artificial Intelligence (AI) to understand, respond, and comprehend human conversations. Conversational Intelligence aims to engage in dynamic and contextually relevant interactions.

Artificial Intelligence (AI) and Conversational Intelligence signifies a shift from traditional, transactional interactions to dynamic, personalized conversations. Artificial Intelligence (AI) Powered Conversations can adapt, learn, and evolve over time, allowing businesses to create more meaningful and effective dialogues with their customers.

AI Powered Conversations on Convrs

For Convrs, an omnichannel business messaging platform, Artificial Intelligence (AI) Powered Conversations are a reframed approach to business communication that uses Artificial Intelligence (AI) to enhance the entire customer messaging experience.

The integration of Artificial Intelligence (AI) in business messaging platforms such as Convrs is a game-changer for businesses aiming to stay ahead in the competitive landscape of customer communications. This empowers businesses to scale customer support operations and offer more personalized and engaging experiences to each customer.

AI integration is a technological advancement and a strategic move. It has the potential to supercharge the way businesses engage with customers. By embracing Artificial Intelligence (AI), businesses unlock new levels of efficiency, responsiveness, and personalization. This sets the stage for more connected and customer-centric conversations.

How to Activate AI Features on Convrs
Visual og how to Activate AI Features on Convrs
  1. On the Convrs Dashboard side menu, go to 'Administration'.
  2. Click 'Organization Profile'.
  3. Select 'Third Party Data Processors'.
  4. Toggle on 'AI Writing Assistant' and 'AI Sentiment and Chat Summary'.
  5. Click 'Save Changes,' and you're ready to experience the future of AI Powered Conversations with Convrs.

AI Writing Assistant

The AI Writing Assistant is more than just a tool. It’s a copywriting partner that elevates the quality of your business’ messaging. Available in all Active Chats on the Convrs platform, the AI Writing Assistant empowers businesses to craft messages that both convey information and resonate with the audience. The AI Writing Assistant is not just for grammatical error corrections, it is a smart editing tool that provides technical corrections, approach variations, and tone adjustments to make every message sent impactful.

Visual of Convrs' AI Writing Assitant
Smart Editing Tools

Smart editing tools are advanced features designed to enhance the quality and effectiveness of written communication.

  1. Technical Corrections
  2. Ensure messages are free from spelling and grammar errors.

    • Grammar and Spelling: This ensures that messages do not contain any spelling and grammar errors.
    • Punctuation and Syntax: This helps improve punctuation usage and sentence structure, enhancing the messages’ readability.
    • Consistency Checks: The AI Writing Assistant ensures uniformity throughout the messages.
  3. Approach Variations
  4. Tailor messages with different approaches such as business and professional, persuasive selling, supportive and empathetic, or promotional.

    • Business and Professional Tone: The AI Writing Assistant can adjust messages to make messages more formal and business appropriate. Best for business correspondence messages.
    • Persuasive Selling: Craft messages that are persuasive, influencing the reader’s decision-making. Best for marketing and sales content.
    • Supportive and Empathetic: Make messages more comforting and understanding in situations where an empathetic tone is needed.
    • Promotion Messaging: Create messages that are engaging and attention-grabbing for promotional materials.
  5. Tone Adjustments
  6. Fine-tune message tones to be positive and friendly, fun and casual, or warm and inviting. This feature is best for one-on-one and bulk message conversations with customers, refine language to achieve a fun and approachable style, contributing to a relaxed reading experience.

    • Positive and Friendly
    • Fun and Casual
    • Warm and Inviting
How to Access and Use the AI Writing Assistant:

Accessing the AI Writing Assistant is just three easy steps:

  1. Type your message.
  2. Click on the lightning bolt icon to open the AI Writing Assistant window.
  3. Use the smart editing tools and click 'Use Text' to apply your refined draft in your active conversation.
Visual of how to access and use Convrs' AI Writing Assistant
Benefits of the AI Writing Assistant
  • Tailored Messaging
  • The AI Writing Assistant’s Approach Variations feature empowers businesses to tailor messaging based on specific goals and audiences, be it crafting a formal business communication, persuasive marketing content, or empathetic support messages.

  • Enhanced Professionalism
  • Technical Corrections ensure grammatical accuracy of chats, contributing to more professional and polished messaging.

  • Optimized Engagement
  • Tailoring messages to different tones and styles helps optimize engagement by resonating with the target audience’s persona and preferences.

  • User-Friendly Experience
  • The AI Writing Assistant offers a user-friendly experience making it easier for businesses to produce high-quality, impactful, and engaging content for messages.

AI Sentiment & Chat Summary

The AI Sentiment Analysis & Chat Summary, fueled by Conversation Intelligence, offers businesses instant overviews of closed chats, giving context and a summary of the conversation without having to read the whole exchange. This tool enhances the monitoring of team performance and enriches customer experience.

Key Features of AI Sentiment & Chat Summary
  1. Sentiment Analysis

    This tool employs sentiment analysis to evaluate the tone of the conversations, categorizing sentiments as positive, neutral, or negative and providing quick overviews of overall context of the conversations.

  2. Chat Summary
  3. Users can receive concise summaries of entire conversations, these summaries are designed to highlight key topics and main points, allowing users to quickly grasp the essence of the conversation.

  4. Message Categories/Tags
  5. This feature helps organize and prioritize messages based on content, making it easier for teams to focus on critical issues or topics.

Benefits of AI Sentiment & Chat Summary
  1. Time Efficiency
  2. By providing instant overviews and concise summaries, saving time for teams and individuals without reading through entire conversations.

  3. Performance Monitoring
  4. Performance Monitoring ensures efficient team operations but also contributes to enhanced customer satisfaction and overall service quality.

  5. Customer Experience Enhancement
  6. Enrich the customer experience by quickly understanding the context of conversations and responding effectively to customer needs.

  7. Insights for Decision-Making
  8. Categorizing message content provides valuable insights into the tone and themes of conversations, aiding in data-driven decision-making.

How to Activate the AI Sentiment & Chat Summary
  1. Click on the Sentiment Icon on conversations from the Closed Chats window of the Convrs dashboard.
  2. Step 1 of activating AI Sentiment and Chat Summary
  3. Assess conversation performance and collate results for performance evaluation and reports.
  4. Step 2 of activating AI Sentiment and Chat Summary

Artificial Intelligence in Daily Business Conversations

Artificial Intelligence (AI) in daily business conversations streamlines business communication. By introducing intelligent automation and efficiency-boosting features, Artificial Intelligence (AI) enhances the way businesses communicate to their customers.

Streamlining Business Communication with Artificial Intelligence
  1. Automated Responses with AI Chatbots
  2. Artificial Intelligence (AI) Chatbots can handle routine queries, providing instant responses to frequently asked questions (FAQs) and reducing agents’ workload, allowing consistent communication with customers, and ensuring prompt responses.

  3. Message Routing with the Flow Builder
  4. The Flow Builder on the Convrs platform allows for intelligent routing to the most appropriate teams and agents by setting up automations based on preferred variables. This ensures messages reach the right recipient for quicker resolution.

Applications and Benefits for Businesses

Integrating Artificial Intelligence (AI) in daily business conversations brings out a range of applications and benefits for businesses:

  1. Time and Cost Savings
  2. Tools and features like automated responses, messages routing, task automation, Artificial Intelligence (AI) Writing Assistants, and AI Sentiment Analysis, reduce the time spent on routine activities. This allows teams to focus their energy on more strategic tasks, resulting in significant time and cost savings for businesses.

  3. Improved Decision-making
  4. The Artificial Intelligence (AI) Sentiment and Chat Summary provides valuable insights for decision making. Businesses can analyze patterns, identify trends, and make data-driven decisions based on data gathered from Artificial Intelligence (AI) enhanced conversations.

  5. Enhanced Customer Experiences
  6. Personalizing customer interaction with Artificial Intelligence (AI) leads to enhanced customer experiences. Businesses can tailor their messaging strategies based on customer preferences which lead to customer satisfaction and loyalty.

  7. Increased Efficiency
  8. Integrating Artificial Intelligence (AI) enhances overall efficiency with automating repetitive tasks and streamlining workflows. Teams can collaborate more effectively, respond promptly to customers, and achieve higher productivity levels.

  9. Scalability and Adaptability
  10. Artificial Intelligence (AI) driven solutions can ensure businesses can adapt to growing communication demands. As businesses expand and more conversations pour in, Artificial Intelligence (AI) integrated platforms like Convrs ensure communication remains efficient and effective.


The integration of Artificial Intelligence (AI) into business messaging platforms like Convrs marks an impactful transformation for business communication. Artificial Intelligence (AI) Powered Conversations offers businesses opportunities to engage in dynamic, personalized, and efficient conversations with their customers.

The Artificial Intelligence (AI) Writing Assistant by Convrs is a powerful tool, not just for grammatical corrections but also for crafting impactful and effective messages. The Artificial Intelligence (AI) Writing Assistant’s smart editing tools that include technical corrections, approach variations, and tone adjustments, all contribute to tailoring messaging, optimizing the business’ engagement, and creating a user-friendly experience.

The Artificial Intelligence (AI) Sentiment & Chat Summary tool, fueled by conversational intelligence, brings efficiency to monitoring team performance and enriches customer experiences. Through sentiment analysis, chat summarization, and message categories, this tool provides time efficiency, streamlined performance monitoring, customer experience enhancement, and data-driven decision-making.

Businesses’ daily conversations benefit greatly from the integration of Artificial Intelligence (AI). With enhancements like automated Reponses with AI Chatbots and smart message routing through the Flow Builder make streamlining communication processes easier for businesses. Businesses achieve time and cost saving, improved decision-making, enhanced customer interactions, increased efficiency, and scalable adaptability all through the power of AI integration.

As businesses step into more Artificial Intelligence (AI) powered conversations, leveraging tools such as the AI Writing Assistant and the AI Sentiment Analysis & Chat Summary from Convrs are key ingredients to messaging success. These tools empower businesses to communicate effectively, make informed decisions, and foster lasting connections with customers.

Want to learn more about Convrs’ Artificial Intelligence (AI) tools powered by ChatGPT by OpenAI? Read our announcement!

Book a free, no commitment demo to see how Convrs can help your business harness the power of AI and more!

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