CONVRS FOR TRAVEL AND TOURISM

Enhance Your Travel Marketing and Customer Journeys

Leverage the power of messaging apps for business communications to enhance every aspect of your travel and tours business. Enable omnichannel messaging to provide seamless and personalized communication and deliver efficient support throughout the customer journey.

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A WhatsApp automated message sharing details and reminding a traveler about his scheduled activity for the next day.

Create exceptional, unforgettable customer experiences with messaging app-powered communications

From trip planning and booking to real-time updates and post-trip feedback, leverage business messaging to stay connected with travelers throughout their journey. Deliver timely assistance and valuable information precisely when it matters most.
Icon symbolizing messaging apps.
1Seamless Customer Access Worldwide

Messaging apps are ubiquitous and widely used, making it easy for travel agencies and tour operators to connect with customers globally. This ensures customers can reach out for inquiries, bookings, and support anytime, anywhere, providing a seamless communication experience.

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2Personalized Messaging

Leverage customer data to send tailored messages and recommendations based on their preferences and past behaviors. This level of personalization enhances customer satisfaction by offering relevant travel and tour suggestions, special offers, and timely updates.

Icon symbolizing messaging apps' interactive features.
3Interactive Features and Engagement

Utilize messaging apps’ interactive features, such as quick replies, carousels, and multimedia, to create engaging customer interactions. This makes communication dynamic and enjoyable, providing instant answers to common queries and enhancing customer engagement and satisfaction.

Boost Travel Marketing with Targeted WhatsApp Bulk Messaging

Who said bulk messaging can’t be personal? With WhatsApp Bulk Messaging powered by the WhatsApp Business Platform (API), a key solution in WhatsApp Marketing, you can efficiently scale personalized communication.

The Convrs Omnichannel Messaging Platform allows you to send large volumes of messages quickly and reliably. By segmenting your audience, you can target groups based on their preferences, travel plans, tour preferences, or past interactions, maintaining the personal touch in your messages. This approach reduces manual effort while leveraging WhatsApp’s impressive 98% open rate, ultimately boosting engagement opportunities.

A WhatsApp bulk message featuring a promotion for solo travelers sent to a travel agency's relevant customer segment.

Transform Customer Engagement with WhatsApp Interactive Messages

Meet and exceed customer expectations in the travel and tourism industry with the powerful multimedia and interactive features of messaging apps. Integrate these features into your travel marketing strategies to create compelling interactions that lead to higher customer engagement and better conversions:

  • Rich and Immersive Visual Experiences
    Use photos and videos to showcase destinations, accommodations, and activities, helping customers envision their next adventure.

  • Effortless Engagement with Quick Reply Buttons
    Simplify interactions and make it easy for customers to respond and engage. These buttons allow users to quickly select options without typing out responses.

  • Drive Actions with CTA Buttons
    Incorporate call-to-action (CTA) buttons to encourage specific actions, such as visiting a web page, booking a tour, or contacting a phone number, moving customers closer to conversion.

Embrace WhatsApp’s dynamic capabilities to elevate your business messaging and provide immersive and interactive experiences for your customers.

A WhatsApp interactive message flow showcasing a travel quiz that suggests best travel destinations based on answers.

Optimize Lead Generation with Omnichannel Live Chat & Messaging

Maximize your website’s lead generation potential with an Omnichannel Live Chat widget. Offering various messaging channels allows prospects and clients to connect with your travel agency through their preferred platform, enabling omnichannel messaging and enhancing convenience and accessibility.

It can enable immediate engagement and be set up to capture leads automatically, even if a travel agent isn’t available. This ensures you don’t miss out on potential clients.

Additionally, Omnichannel Live Chat integrates with the Omnichannel Inbox, enabling you to maintain connections with leads and prospects even after they leave your website. This seamless transition from lead generation to lead nurturing helps travel agents build stronger relationships and convert more leads into loyal customers.

A travel agency's website equipped with an omnichannel live chat widget showing a welcome greeting and self-service options.

Speed Up Support and Cut Costs with Chatbot Automation

Speed can make or break a customer support experience. AI Chatbots provide 24/7 instant support, ensuring customers receive immediate assistance whenever needed. Customize message flows and automate workflows using the chatbot flow builder to enhance the efficiency of your support processes.

AI chatbots can be set to gather necessary information from prospects and clients, equipping travel agents with all the details they need for smooth conversations. This seamless integration ensures faster resolutions for customers while boosting your support team’s productivity. Additionally, AI chatbots reduce labor hours and costs by handling repetitive inquiries, allowing agents to focus on more complex issues. By implementing AI chatbots, you create a win-win situation — improved customer satisfaction and a more efficient support system.

A chatbot automation flow using custom messages and self-service options, streamlining the support process.

Streamline Customer Support Further with an AI FAQ Chatbot

Accessing answers to frequently asked questions through AI FAQ chatbots enables self-service, enhancing the overall customer experience, especially for digital-savvy consumers who value autonomy. AI FAQ chatbots allow customers to resolve inquiries independently and at their own pace, eliminating the need to wait for human assistance.

AI FAQ chatbots also utilize natural language processing (NLP) to understand customer inquiries and deliver conversational responses. As the AI chatbot learns, it expands its capability to handle a broader range of topics, continuously enhancing service quality. However, AI FAQ chatbots also maintain strict response control, ensuring accurate and on-topic interactions.

By integrating this technology, you can significantly reduce the workload of your travel agents and support team. This allows them to focus on complex issues while providing customers with efficient, real-time assistance.

A customer interacting with a travel agency's AI FAQ chatbot.

Elevate Customer Journeys with WhatsApp Automation

Are your travel agents still manually sending out messages and reminders to clients? Streamline customer communications with WhatsApp Automation. Replace manual messaging with automated solutions to save time, reduce errors, and enhance the customer experience. Automated messaging ensures timely delivery of essential updates throughout the customer journey:

  • Booking Notifications: Confirm bookings instantly with essential details.

  • Trip Flight Details: Provide real-time updates on flight schedules, gate changes, and delays.

  • Trip Reminders: Send timely notifications about check-in times, transportation arrangements, and more.

  • Itinerary Notifications: Update clients on daily activities, dining reservations, and tours.

  • Feedback and Surveys: Collect post-trip feedback to improve services and gauge satisfaction.

By automating these communications, you ensure they are sent at the most relevant times, guiding clients every step of the way and making them truly valuable and helpful.

A traveler who just received a WhatsApp automated message from his travel agency sharing details about his upcoming trip.

Other Travel and Tourism-favorite Convrs platform features

Omnichannel Inbox
Easily manage all agent and client conversations across different messaging apps, SMS, and web chat from one centralized inbox and dashboard.
Real-Time Translation
Engage in multilingual conversations with customers across the globe anytime, with ease. As a built-in feature in active chats, agents can instantly send and receive translated messages.
Agent Oversight
Supervise and oversee client-agent conversations within the Convrs dashboard through the Manager's access rights. Managers can also transfer chats to other agents or retrieve conversation transcripts as needed.
CRM Integration
Integrate the Convrs Omnichannel Messaging Platform with your existing CRM software, internal system, and tech stack for in-sync data flows and processes.
AI Sentiment & Chat Summary
Get quick insights into customer chats to monitor team performance and enhance customer experiences. Powered by Conversational Intelligence, this tool provides instant conversation overviews and insights into customer sentiments and conversation dynamics.
Insights & Reports
Monitor agent and team performance with dashboard insights and generate reports designed to help your business units keep track of important metrics and user data.

Available messaging channels

Connect with travelers through their favorite messaging apps
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Messenger logo
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Line logo
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Omnichannel Messaging

Make your customer experiences as unforgettable as the travel experiences you offer

Leverage the power of messaging apps for your travel agency. Go Convrs today.
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