SMS FOR BUSINESS

Engage customers anywhere, anytime with SMS

Transform your business communications by leveraging SMS for sales, customer service, and marketing.

Book Demo
Engage customers anywhere, anytime with 2-way SMS

Instantly connect with customers and drive results

Incorporate SMS into your omnichannel messaging strategy to increase sales conversions, drive more revenue, and build stronger customer relationships.
1High open rate

SMS boasts high message deliverability with a 98% open rate, which is far atop compared to email’s 20% open rate. What’s even more impressive is that 90% of text messages are opened within 3 minutes of receiving them!

2Universal usage

SMS can essentially reach anyone who has a mobile phone and an active carrier signal, any time, anywhere. It is also a built-in feature of all mobile phone devices, easy, simple, and straightforward, that’s why it is a globally adopted communication channel.

3Direct and personal

Unlike emails, you can expect SMS to be delivered straight to your target’s inbox with no spam filters and tabs to divert delivery. This makes it an effective communication channel to establish and further develop customer relationships.

Fuel sales conversions with proactive outbound SMS messaging

SMS is a highly effective way to engage with customers and prospects, with open rates as high as 98%. And on top of this, a huge advantage is its unrestricted outbound messaging. This gives companies an opportunity to initiate conversations and approach potential customers at any time. But, of course, this advantage should never be abused and should always be utilized responsibly.

Apart from attracting new customers, SMS or text messages is also a good way to reach out to existing ones to boost sales. Some opportunities include upselling and cross-selling based on customer activity.

Want to learn more?

Book a demo or view more solutions for Customer Service
An agent doing SMS outbound messaging using the Convrs dashboard

Boost reach and engagement with 2-way SMS

Create local numbers for your brand and get to send and receive text messages with Convrs. Apart from receiving notifications, reminders, and other business messages from your brand, allow customers to respond through SMS too. With its impressive open rate, SMS proves to be a highly effective channel for encouraging action and collecting customer feedback.

When connected to the Convrs Omnichannel Inbox, you can enjoy:

  • Easy Message Management

    Manage inbound and outbound messages from all your messaging channels in just one centralized inbox.
  • Dashboard Insights & Downloadable Reports

    Access performance analytics to track the success of your SMS campaigns and optimize your messaging for maximum impact.
  • GDPR-Compliant Messaging

    Be assured of compliant messaging with full records of all client and agent conversations, including chat histories, for monitoring.
An SMS is sent by a Forex company to engage a customer after downloading their app.

Deliver timely customer service

Create local numbers for your brand and get to send and receive text messages with Convrs. Apart from receiving notifications, reminders, and other business messages from your brand, allow customers to respond through SMS too. With its impressive open rate, SMS proves to be a highly effective channel for encouraging action and collecting customer feedback.

When connected to the Convrs Omnichannel Inbox, you can enjoy:

  • Offer more convenience and accessibility

    Make access to customer support quick and easy for your customers by featuring an Omnichannel Live Chat widget on your website. This allows customers to connect with you through SMS instantly, among other messaging channels you offer.
  • Automate repetitive processes

    With the Convrs Omnichannel Messaging Platform, you can customize message flows and apply them to your SMS chatbot. With this you can set welcome messages and share customer support categories among others, to reduce time-consuming manual tasks from your agents.

  • Route messages to the right agent or team

    For process efficiency and swifter case handling, you can also send chats automatically to the corresponding agents or teams based on variables set in your messaging flows. This, yet again, reduces man hours and involves agents exactly when they are needed.

Want to learn more?

Book a demo or view more solutions for Customer Service
Examples of customer inquiries being routed to their corresponding teams, highlighting the Convrs Chat Routing feature.

Create meaningful connections and drive repeat business

Conveniently send SMS campaigns to your audience or schedule them later with Convrs. Maximize this tool to boost engagement, drive customer loyalty, and stay on top of your customers' minds.

  • Send highly targeted content

    Create separate audience lists to segment your audience accordingly. This allows for sending messages that cater to different needs, setting up for improved relevance and engagement.
  • Send hard-to-resist offers

    With SMS, you can quickly and easily reach customers wherever they are. Maximize this for sharing time-sensitive communications and encouraging action. Inform your audience about special offers, promotions, and discounts.

Want to learn more?

Book a demo or view more solutions for Marketing
A customer receives SMS messages about special offers, promotions, and discounts.

Do more for your business with SMS powered by Convrs

Maximize SMS as a messaging channel for Customer Support, Sales, and Marketing with smart tools from Convrs
Omnichannel Live Chat
Allow your customers to easily and readily reach you via instant messaging or live chat on Viber, other popular messaging apps, web chat, and SMS.
Omnichannel Inbox
Manage all messages from Viber and the rest of your messaging channels in just one unified inbox.
Flow Builder
Set custom flows to your chatbots to automate lead generation, qualification, agent introduction, push notification, answering FAQs, and more.
Push Messaging
Automate, schedule, and publish content to a massive audience on your messaging app of choice for brand presence and engagement.

Integrate seamlessly with your internal system and CRM

Enjoy in-sync data across systems and messaging channels with the Convrs API
SMS - connecting people to business by SMS messaging

Why choose Convrs?

We are driven to help you achieve and further business and customer success
Convrs Smart & Innovative Solutions
1Smart & Innovative Solutions

We pursue innovations rooted in creating simple and smart solutions that take away all things complicated. And all this is to help businesses like yours achieve streamlined processes that produce optimum results.

Convrs Reliable Customer Support
2Reliable Customer Support

We find ways to serve you the best way we can always. From clarifying questions and setting up functionalities to resolving technical issues, be assured of adept service from our team of experts.

Convrs Collaborative Partnerships
3Collaborative Partnerships

We work together with our partners and hear each other out. We make it a point to understand your business, goals, and needs clearly and deeply so we can work well on providing the right solutions for you.

See why more businesses are turning to SMS for effective customer engagement, sales, and customer service

Go converse today
Book Demo