TMGM Utilizing an agnostic solution with a bespoke build

A leading provider and innovator of CFD trading, TMGM is a company built by traders for traders. With their processes already in place, TMGM collaborated with Convrs to make sure that the platform can be flexible and have it truly work for them. With both teams working closely together, adjustments were built to reflect the nuances that made the transition and current use of the system into something that is uniquely TMGM that would otherwise be impossible with other customer service software.

Convenient and effective conversation is reflected in the way the agents handle the customer experience in the different communication channels. They are also empowered by the custom chatbots and flows, efficiently facilitating conversations.