OMNICHANNEL MESSAGING CHANNELS

Enable Omnichannel Messaging to Harness the Power of Messaging Apps

Seamlessly connect with customers on their favorite messaging channels, all in one place. Simplify your communication strategy by fostering engagement, managing inquiries, and providing support efficiently through the Convrs Omnichannel Messaging Platform, ensuring a unified and efficient customer interaction experience.

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Reach your customers via omnichannel messaging such as WhatsApp

What is Omnichannel Messaging?

Omnichannel messaging allows businesses to reach customers through multiple messaging channels, including messaging apps, providing a wider reach and improved customer experience. It enables seamless integration, personalized interactions, and data-driven insights, leading to stronger connections and increased customer satisfaction.
omnichannel messaging channels, unified interactions in one inbox
1Unified Customer Interaction

Elevate your customer interactions by seamlessly connecting with them across their preferred messaging channels. Omnichannel messaging ensures a unified and cohesive communication experience, where customers can seamlessly transition between messaging channels, fostering a continuous and connected dialogue.

using omnichannel messaging channels to boost customer engagement
2Personalized Engagement

Forge deeper connections with your audience by tailoring interactions based on their unique preferences and behaviors. Omnichannel Messaging allows you to understand and respond to individual customer needs, creating a personalized and meaningful engagement that goes beyond generic communication.

Strategic omnichannel selection to target specific customer demographics
3Messaging Channel Selection

Choose from a variety of messaging channels to maximize the unique strengths of each, tailoring your approach for diverse customer interactions and optimizing engagement across platforms. This empowers a messaging strategy that caters to different audience segments and preferences for more effective communications.

Why enable Omnichannel Messaging for your business?

Elevate your business by reaching, engaging, and sustaining your customers effectively - by meeting and connecting with them where they already are, in their preferred messaging channels, like messaging apps. Embrace omnichannel messaging to stay ahead and build lasting connections.

Messaging apps are where customers are highly active and receptive

With the fast-paced and always-changing nature of the digital world, businesses embracing messaging apps as part of their communication strategy are geared for exceptional growth. The evidence is clear — customers now gravitate toward the convenience and immediacy of messaging when engaging with businesses.

Being present on these platforms, which can be done through the Convrs Omnichannel Messaging Platform, has then become a strategic necessity. But it’s important that your brand not only appears but actively participates in the messaging ecosystem, forging connections where your audience feels most comfortable.

Dive into the world of messaging apps and enable omnichannel messaging to unlock new dimensions of customer engagement, enhancing your brand's vitality and fostering lasting connections.

Businesses embracing messaging channels and apps as part of their communication strategy

The opportunities messaging apps bring as business messaging channels are too huge to miss

Maximize the power of messaging apps to tap into a highly engaged audience. With open, click-through, and response rates significantly surpassing traditional channels such as email, messaging apps offer an unparalleled opportunity for businesses. As we say, the numbers don’t lie.

Beyond boosting brand visibility, leveraging this potential with efforts for meaningful and relevant messaging ensures that your interactions are not just seen but are actively engaged with by your audience. By adopting omnichannel messaging, your business positions itself to harness the extraordinary potential of direct and impactful communication, creating lasting connections with your audience.

Embrace this transformative approach to communication to experience concrete results and unlock new opportunities for growth and success.

Maximize the power of messaging apps with omnichannel messaging to tap into a highly engaged audience

Leverage the power of Omnichannel Messaging

Explore available business messaging channels you can enable with the Convrs Omnichannel Messaging Platform. Choose multiple channels that best fit your customers' preferences and business goals.

Live Chat

Make your potential and existing customers' website experience a helpful one with the web chat. Instantly interact and connect with your audience in real-time with the help of a live agent or a chatbot (or a combination of both), to efficiently carry out your messaging objectives.

  • Lead Capture & Qualification

    Automate lead capture on your website with smart chatbots equipped with messaging flows you can customize according to your data requirements.

  • Conversion of Website Visitors

    Continue conversations with prospects and customers beyond your website's web chat to nurture leads and build relationships.

  • Multimedia Messaging Support

    Engage in rich conversations and offer guided support with web chat support for multimedia files such as audio messages, document attachments, and images.

Live Chat for Business
Messaging Webchat

WhatsApp

WhatsApp, a global communication giant, has evolved beyond personal chats into a powerful tool for businesses. The WhatsApp Business Platform (API), coupled with Convrs, offers advanced tools that help businesses streamline processes, enhance customer engagement, and scale messaging capacity.

  • Global Messaging Dominance

    WhatsApp stands as the world's leading messaging app, making it an essential platform to connect with audiences on a global scale.

  • Massive User Base

    Boasting an impressive 2.8 billion monthly active users, WhatsApp provides an expansive audience for businesses to engage with.

  • Sky-High Open Rate

    Benefit from a remarkable 98% open rate, ensuring that your messages are not just delivered but also viewed by your target audience.

  • Regional Popularity

    Widely popular in the UK, EU, LATAM, MENA, and Northern-Central Asia, WhatsApp ensures that your business reaches key markets and diverse audiences.

  • Proactive Outbound Messaging

    Leverage WhatsApp to initiate proactive outreach, connecting with customers and prospects without the need to wait for them to contact you first.

  • Bulk Messaging Capability

    Empower your communication strategy by enabling bulk messaging to thousands of users, streamlining information dissemination, and enhancing customer interactions.

WhatsApp for Business
Messaging Channels WhatsApp

Messenger

Whether they visit you through Facebook, your website, or straight from your business' Messenger profile, customers can get in touch with your business with ease. Help them with their query or even allow them to open an account with you within a conversation in the messaging app.

  • Accessibility

    Your customers enjoy the flexibility of reaching out to you seamlessly, regardless of whether they initiate contact through Facebook or your website. Messenger acts as a universal hub for effortless communication.

  • User Base

    With over 1.3 billion users globally, Messenger holds a significant presence in the digital landscape.

  • Regional Popularity

    Its popularity extends across regions, making it especially well-received in the US, Canada, the Philippines, and Australia.

  • Endless Conversational Possibilities

    Dive into a realm of endless conversational possibilities, guiding your customers through queries or facilitating account processes directly within the Messenger app with the help of AI chatbots.

Messenger for Business
Facebook's Messenger

Telegram

With robust features like secure messaging, multimedia sharing, and engaging bots, Telegram provides a unique channel to connect with customers. If you're aiming for a platform that combines security with innovation, Telegram is the answer.

  • User Base

    Leverage Telegram's extensive user base of 800 million monthly active users to connect with a diverse audience worldwide.

  • Regional Popularity

    Tap into Telegram's strong following across continents, including Asia, Europe, Latin America, and MENA, to expand your business reach globally.

  • Crypto Trader Hub

    As the preferred messaging app for crypto traders, Telegram provides a unique space for businesses in the financial sector to engage with an actively involved community.

Telegram for Business
Messaging Channels Telegram

Viber

Viber is one of the easiest messaging platforms for businesses to work with, allowing rich conversations with interactive features like quick replies, product cards, carousels, and surveys. With its rich set of features, Viber empowers businesses to create unique brand conversations, fostering engagement and interaction that goes beyond traditional messaging.

  • User Base

    With over 1.6 billion unique users, Viber opens the door to an extensive audience, providing businesses with a unique opportunity to connect with a diverse global community.

  • Regional Popularity

    Embrace the global appeal of Viber, especially popular in Eastern Europe and various parts of Asia. Engage with audiences in these regions to create meaningful connections and expand your brand presence.

  • Commerce-Ready Platform

    Unleash the potential of your products or services on Viber. 1 in 4 Viber users engages with the buy button on product ads, making it a commerce-ready platform that seamlessly integrates consumer engagement and purchase decisions.

Viber for Business
Messaging Channels Viber

LINE

What started as a mobile messaging app has evolved into a thriving platform that includes banking, shopping, and even healthcare integrations. Utilize this rich platform for business communications and enjoy massive opportunities for boosting brand presence and rich, given its varied functions for its users.

  • User Base

    With over 178 million monthly users worldwide, LINE provides an extensive reach for businesses looking to engage diverse audiences.

  • Regional Popularity

    Particularly popular in Japan, Taiwan, Thailand, and Indonesia, LINE ensures your business connects with key markets and cultural landscapes.

  • Diverse Integrations

    Beyond messaging, LINE serves as a dynamic platform incorporating various services, offering users a comprehensive experience and exposure beyond traditional communication.

LINE for Business
Messaging Channels LINE

Two Way SMS

Even with the ubiquity of internet-powered messaging apps, there are still some markets that largely prefer using traditional and straightforward two way SMS. With two way SMS, you can send one-on-one messages as follow-ups or send bulk messages for announcements and timely reminders, while allowing your audience to respond and continue the conversation.

  • Universal Connectivity

    Enjoy universal popularity across the globe, making two way SMS an effective channel to connect with audiences worldwide.

  • Sky-High Open Rate

    Benefit from an huge 98% open rate, ensuring that your messages receive attention and engagement.

  • Proactive Outbound Messaging

    Utilize Two way SMS for proactive outreach, initiating conversations and announcements with your audience.

  • Bulk Messaging Capability

    Leverage the efficiency of bulk messaging with SMS, reaching thousands of customers simultaneously for announcements, promotions, or important updates.

Two Way SMS for Business
Messaging Channels SMS

Coming soon

Each market and demographic has its communication preference, and we want to make sure that you can tap into it. Here are some apps that will be part of your inbox soon.

  • Instagram

  • X (formerly Twitter)

  • Discord

Messaging Channels, Instagram, Twitter and Discord

Enable omnichannel messaging and fully leverage the power of messaging apps to drive customer success and concrete business results

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