Use One Omnichannel Inbox for All Messages Across Your Channels

Break through language barriers and amplify your business' global reach without constraints. Engage in live chat or asynchronous conversations with customers worldwide, regardless of the language they speak. The Convrs Omnichannel Messaging Platform comes equipped with a real-time translation feature for active chats, enabling you to seamlessly communicate in multiple languages at any time. Say goodbye to language limitations, and welcome a world of possibilities. With instant translations, you can foster meaningful connections and drive lead generation effortlessly, opening doors to diverse markets and a more inclusive customer experience.

Now that you know that all messages from different platforms can be funneled through one centralized and unified inbox, how can they be organized then for better management?

The answer is simple: It's entirely within your control. With Convrs, you enjoy the flexibility to set this up according to what works best for your internal system and team setup. Through our Flow Builder, we guide you in setting up how conversations flow, how data is processed and seamlessly integrated into your database or CRM system. Tailor which agents or teams receive specific messages, creating a streamlined process that aligns precisely with your business objectives.

Unlock powerful insights into your client-agent interactions with the AI Sentiment & Chat Summary, a game-changing tool powered by Conversational Intelligence. This feature empowers agents and officers by providing instant overviews of closed chats, offering valuable insights into customer sentiments and the dynamics of the conversation.

Sentiment Analysis
Evaluate the overall sentiment of conversations, providing a quick overview of whether the interaction was positive, neutral, or negative.

Chat Summary
Receive concise summaries of entire conversations, enabling agents and officers to quickly grasp key topics and outcomes.

Message Categories/Tags
Identify the nature and main intent of each conversation through categorized tags, streamlining the process of understanding and addressing customer needs.

With the AI Sentiment & Chat Summary, enhance your team's performance, monitor customer sentiments, and continuously improve customer experiences.

Say goodbye to unrecorded correspondence of agents with customers using their personal devices. The Omnichannel Inbox ensures that every chat—whether inbound or outbound—is documented for thorough monitoring and compliance. Taking it a step further, you retain control over your team members' access and actions within the system by defining roles and permissions. With the Convrs Omnichannel Messaging Platform, you can confidently leverage the capabilities of messaging apps, ensuring security and peace of mind in your communication processes.