Turn Instagram Messaging Into Business Growth

With over 2 billion active users worldwide, Instagram is one of the most powerful platforms for discovery and engagement.
It’s where businesses can build visibility, connect directly with customers, and turn followers into loyal buyers.

1Massive Reach

Tap into one of the world’s most active social platforms, where billions interact daily.

2Business-Friendly Audience

90% of Instagram users follow businesses, making it a natural channel for discovery and engagement.

3High Engagement

Beyond just scrolling, users comment, reply to stories, and DM brands, opening daily opportunities to connect

Smarter Instagram Direct Messaging with Convrs

Managing Instagram business conversations isn’t all that easy. High message volume, rising customer expectations, and lack of visibility all create friction. Convrs helps businesses turn these challenges into opportunities for faster engagement, better collaboration, and measurable results.

OMNICHANNEL INBOX + CHATBOT FLOW BUILDER

Never Let Leads Slip Through

High volumes of DMs, story mentions, and story replies can overwhelm teams and cause missed opportunities. Convrs brings everything into one organized inbox so every message gets the attention it deserves.

The Omnichannel Inbox keeps all Instagram Direct conversations — along with your other messaging channels — in one place, so you never lose track of important messages.
With smart chat routing flows, messages can automatically be sent to the right team member, making replies faster and clearer.
With the Convrs Mobile App, your team can reply to Instagram messages anytime, anywhere — whether at the office, traveling, or working remotely.

An Instagram inquiry shown in the Convrs Mobile app's Omnichannel Inbox, paired with a chatbot flow for preliminary support.

INSTAGRAM CHATBOT

Engage Customers Instantly, 24/7

Manual replies can delay responses and frustrate customers who expect immediacy. Instagram DM automation through Convrs’ chatbot automation ensures every customer gets a timely reply, even outside business hours.

AI Chatbots handle FAQs instantly, giving customers answers while freeing up your team.
Interactive messages and automated flows that facilitate automated Instagram messages guide customers step by step, capture details, and qualify leads while keeping conversations moving.
And whenever human intervention is needed, seamless handoffs can pass chats to a live agent.

An automated message flow in Instagram Direct with a potential customer, powered by a Convrs AI Chatbot.

ADS THAT CLICK TO INSTAGRAM DIRECT

Turn Ad Clicks Into Conversations That Convert

When customers tap “Send Message” on Instagram ads, those chats land in Instagram Direct or your DMs — but without a proper system, many of these high-value leads go unanswered. Convrs helps you boost your Instagram marketing by making sure every ad-driven conversation is captured, replied to instantly, and turned into an opportunity.

Instagram automated DM replies powered by AI Chatbots greet prospects from ads right away, so they’re never left waiting.
Chat routing sends these hot leads to the right sales representative.
CRM integration ensures ad-generated leads are tracked and nurtured properly.

A lead capture message flow activated by an ad that clicks to Instagram Direct.

COLLABORATION & MANAGEMENT TOOLS

Scale Communication Without Losing Control

As your following grows, so does the flood of messages. On top of Instagram automation tools, Convrs also helps your team manage volume efficiently with collaboration tools, shared visibility, and AI support.

Multi-agent access with a shared inbox keeps everyone aligned, ensuring replies feel consistent no matter who responds.
Team collaboration tools in the Convrs Omnichannel Inbox let you assign, tag, and track conversations.
AI-powered chat tagging and summaries make handovers seamless, so any agent can pick up where another left off without scrolling through long histories.
Conversation history with AI insights on sentiment gives team members instant context, helping them reply in the right tone every time.

A sample organized work flow from sales to onboarding, enabled by Convrs collaboration & management tools.

ANALYTICS & INTEGRATIONS

See the Business Impact of Every Instagram Conversation

Without proper reporting, Instagram messaging’s true business value is hard to measure. Convrs connects engagement to outcomes with built-in analytics, CRM integration, and AI-driven insights.

Analytics and insights show which interactions actually lead to sales and conversions.
CRM integration keeps your pipeline updated automatically as leads come in from Instagram.
AI chat tagging organizes conversations by topic, making it easy to see what drives inquiries and satisfaction.
AI sentiment analysis and automated CSAT scoring reveal how customers feel about their experience.

Instagram analytics and report samples available on the Convrs Omnichannel Messaging Platform.

Turn Instagram for Business into a Growth Channel for Marketing, Sales, and Support

Instagram messaging can support more than marketing — it’s also a direct channel for customer service, lead generation, and ongoing engagement. Convrs helps you unlock these opportunities by bringing structure and scalability to your messaging.

Instagram Marketing & Engagement

Reply to campaign comments at scale, engage with personalized offers, and boost engagement with rich media replies.

Instagram Sales & Lead Generation

Turn story replies and DMs into qualified leads, automate first contact, and hand off to sales seamlessly.

Instagram Customer Support

Centralize DMs, story mentions and replies, respond faster, and reduce missed queries.

Smart Tools for Maximizing Instagram for Business

From Instagram automation to analytics, the Convrs Omnichannel Messaging Platform provides businesses messaging tools you need to manage Instagram Direct conversations efficiently, with the visibility and flexibility to grow.

Omnichannel Inbox

Manage Instagram, WhatsApp, Messenger, and more in one centralized inbox.

AI Chatbots

Automate FAQs, lead capture, and interactive campaigns with no coding required.

Omnichannel Live Chat

Add Instagram, WhatsApp, and more to your website chat so visitors can message you on their preferred app.

AI Tools

Auto-tag topics, generate chat summaries, and track sentiment & CSAT to streamline handovers and insights.

GDPR Compliant Messaging

Keep customer data safe with every chat recorded, and access transcripts and reports for audits and monitoring.

Reports & Analytics

Gain insights that help your team improve performance and customer engagement with built-in reports.

Why Businesses Choose Convrs for Instagram Messaging

Convrs is your complete messaging partner. We bring together the messaging channels, automation, and insights your business needs to keep customers engaged and your team focused on growth.

One Smart Platform

Manage Instagram, WhatsApp, Messenger, and more from a single inbox. With wide channel support, Convrs helps you create the right mix for your business and keep everything connected.

Automation That Works

Automate replies with chatbots and smart triggers to handle FAQs, capture leads, and follow up instantly. Convrs keeps customers engaged while giving your team more time for high-value conversations.

Built to Scale

Whether you manage a few chats or thousands, Convrs scales smoothly with your business. As your audience grows, your team can stay efficient with tools that keep responses fast and consistent.

Turn Instagram Messaging Into Business Growth