Convrs 101: AI Tools from the Convrs Dashboard

Managing conversations at scale can be tough. Whether you’re in sales, marketing, or support, chances are that you and your team are juggling dozens of chats every day while still trying to keep things fast, helpful and personal. This is why Convrs has built AI Tools for easier messaging. These AI Tools aim to help your team save time, give instant insight, and enhance your work with automatic summaries, real-time sentiment checks, satisfaction predictions, and smart chat tagging.

AI Tools from Convrs

AI Chat Summaries

It’s common for team members to take over or revisit conversations for follow-ups, training, or quality assurance. But reviewing full chat transcripts can become time-consuming and inefficient as chat volume increases.

The AI Chat Summary feature automatically generates a clear, concise summary of any conversation. With OpenAI’s language model, this captures the essence of each interaction in just a few lines.

This tool helps your team to:

Speeds up handovers and internal reviews
Provides context without manual effort
Improves transparency across teams

For businesses handling hundreds of conversations, AI Chat Summary provides teams with a significant productivity boost to ensure critical context is never missed.

AI Sentiment Analysis

For teams that deal with customers and leads directly, understanding the sentiment of a conversation is crucial to effective communication. AI Sentiment Analysis uses AI to detect the tone of each conversation and evaluates the sentiment in real time, classifying them as:

Positive
Neutral
Negative

This benefits your team by:

Helping agents course-correct before escalation
Enabling managers to proactively identify high-risk interactions
Offering another layer of reporting on conversation quality

NEW: CSAT (Customer Satisfaction)

Post-chat surveys can be helpful but are often underutilized and left answered. The AI CSAT tool addresses this by providing a customer’s satisfaction level based on the full context of the conversation.

Using language cues, tone, and conversational structure, the AI CSAT tool assigns a score for the thread:

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

This helps you and your team by doing the following:

Agents receive immediate feedback on their interactions
Managers can track satisfaction trends across teams, time periods, or conversation types
CSAT insights are available across all conversations, not just those with survey responses

The AI CSAT tool allows your team to spot and act on dissatisfaction quicker, helping you provide customers with better service.

NEW: AI Chat Tagging

Knowing what customers are talking about is essential for both strategic planning and operational efficiency. Convrs supports both manual tagging, for teams who want full control over categorization and AI Chat Tagging, which automates the process for speed and consistency.

The AI scans the full conversation and applies relevant topic labels based on context and intent, such as:

General Inquiry,
Payments & Transfers,
Customer Support,
Account Management, etc.

This tool enables teams to:

Quickly direct incoming conversations to the right department for faster handling
Track the volume of inquiries by category
Analyze patterns across time, channels, or customer types

Whether you're trying to monitor support topics or measure marketing campaign impact, AI Chat Tagging provides clean, structured data — with no manual input required.

Unified AI Tools for Smarter Conversations

Each of these AI-powered tools and features delivers standalone value. But together, form a powerful ecosystem for improving your business’ messaging outcomes across the board.

Feature	Function	Benefit
AI Chat Summary	Generates concise overviews of closed conversations	Improves speed, clarity, and follow-up coordination
AI Sentiment Analysis	Detects emotional tone in real time	Helps agents adjust responses, supports coaching and QA
AI CSAT	Predicts customer satisfaction scores	Tracks CX performance at scale, without relying on survey data
AI Chat Tagging	Automatically categorizes conversation topics	Enables cleaner reporting, smarter routing, and better forecasting

When used together, these AI tools reduce guesswork, improve operational efficiency, and provide deeper insights faster to help teams make better decisions with every conversation.

For agents: Less time spent writing notes, guessing tone, or tagging chats manually
For managers: Instant access to satisfaction scores, sentiment trends, and topic volumes — across thousands of interactions
For customers: More consistent, empathetic, and responsive conversations

Through embedding AI into messaging, Convrs helps teams move faster, understand more, and serve customers better without adding complexity.

How to Enable Convrs AI Tools

If you’re using Convrs today, turning on these tools is quick and easy:

Go to Administration → Organization Profile → Third-Party Data Processors
Enable the following:

AI Writing Assistant
AI Sentiment & Chat Summary
AI CSAT & Chat Tagging

Once activated, all AI-powered insights and tools will be available directly within your dashboard and existing workflows.

The Wrap Up

Convrs AI tools are designed to help your team do more, with less effort and greater confidence. These AI tools give agents the insight they need to respond to customers better while giving managers what they need to lead smarter.

If you and your team are looking to improve messaging performance, speed up your workflows, and create more consistent customer experiences, these AI tools from Convrs are here to help! Ready to take the next step? Book a free, no commitment demo with us and see how AI in messaging can support your team.

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