AI TOOLS

AI Tools for Faster, Smarter Customer Conversations

Turn every conversation into instant insight. Use built-in AI tools to detect sentiment, measure satisfaction, and auto-tagchats—so your team can spot trends and respond faster.

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convrs ai tools

Improve Every Conversation

With built-in AI tools, you and your team can detect sentiment, organize conversations smartly, and give your team the clarity they need to respond faster and perform at their best.
AI Tools, enhancing message quality
AI Tools, boosting oversight for messaging
AI Tools,quantifying customer happiness

AI TOOLS FOR WRITING COMPOSITION

AI Writing Assistant

Write better and faster with the AI Writing Assistant, powered by ChatGPT by OpenAI. Agents can instantly improve their message tone and clarity by polishing their grammar, switching tones, or rewriting for clarity, allowing tailored personalized messaging that builds stronger rapport and trust with customers.

  • Rewrite messages for tone or clarity

    The AI Writing Assistant helps teams refine messages with one click, offering clear alternatives that preserve the core message while improving readability.

  • Fix grammar and structure instantly

    The AI Writing Assistant automatically corrects spelling, punctuation, and sentence structure without needing external grammar tools.

  • Match the right voice to the right customer

    Switch between tones such as professional, friendly, and persuasive, based on the nature of the conversation or the audience teams are speaking with.

Convrs AI Tools AI Writing Assistant.

AI TOOLS FOR CHAT CATEGORIZATION

NEW! AI Chat Tagging

Categorize every chat automatically with AI Chat Tagging. The Convrs AI analyzes the context of each chat and assigns relevant categories to help teams with routing, reporting, and follow-up.

  • Filter and route chats by topic

    With conversations automatically tagged by topic, teams can quickly filter incoming messages and route them to the right department to reduce wait times and improve response accuracy.

  • Discover which types of queries your team handles most

    Gain visibility into which topics dominate chat volumes to help managers allocate resources, spot emerging trends, and optimize support workflows based on real data.

  • Automate reporting and trend analysis

    AI Chat Tagging helps teams easily track which tags are increasing, what’s improving, and where training and automation might make the biggest impact.

AI Tools, AI Chat Tagging for chat routing.

AI TOOLS FOR CONVERSATION ASSESSMENT

NEW! AI CSAT Score

Get an instant read on how satisfied a customer is based on conversation content. The AI CSAT Score lets teams track customer experience, ranging from Very Satisfied to Very Dissatisfied.

  • Identify unhappy customers before it’s too late

    Quickly spot dissatisfied or frustrated customers, giving agents and managers the chance to act immediately, follow up, and turn negative experiences around before they escalate.

  • Benchmark agent performance with real CSAT data

    Get a much broader and more consistent view of agent performance with satisfaction scores generated for every conversation. This data can be used to recognize top performance, spot coaching opportunities, and track improvements over time.

  • Replace or supplement traditional survey methods

    AI CSAT fills the gap of post-chat surveys by scoring every conversation automatically, helping teams capture more complete satisfaction data.

AI Tools, AI CSAT Score for conversation assessment

AI Sentiment Analysis

Understand how customers feel immediately without needing to read entire transcripts to know a customer’s sentiment. The Convrs AI analyzes the emotional tone of each conversation and tags it as Positive, Neutral, or Negative. Managers and agents can filter chats by sentiment to spot issues early or celebrate wins.

  • Identify frustrated or satisfied customers quickly

    Enable faster interventions, better escalation decisions, and more effective resolutions by instantly analyzing each conversation to determine the customer’s emotional tone.

  • Track sentiment trends across teams or time periods

    Assess overall service quality and identify areas for improvement. Track which teams are providing positive experiences, which channels have more negative tones, or how sentiment shifts after certain events.

  • Prioritize conversations that need a human touch

    Quickly focus on customers who need extra attention or personal follow-up. This ensures no frustrated customer slips through the cracks and improves retention by addressing issues proactively.

AI Tools, AI Sentiment Analysis.

AI Chat Summary

Get the full picture in seconds with an AI-generated summary that captures the key points of the conversation. This AI tool is great for busy teams managing handovers or supervisors tracking agent performance.

  • Speed up post-chat reviews and follow-ups

    Make it easier to decide the next steps, assign follow-ups, or update records by using AI-generated summaries to get key takeaways from each conversation.

  • Improve team handoffs and onboarding

    Understand past interactions without needing to study full histories when a conversation needs to be handed off between departments or shifts.

  • Track what topics come up most frequently

    Analyze recurring themes with consistent summaries across all chats. This data helps guide content updates, product improvements, or proactive outreach strategies based on real customer conversations.

AI Tools, AI Chat Summary.

Enable smart AI Tools within the Convrs dashboard

How to enable AI Tools
Open Administrator settings
1Open Administrator settings

Go to Administration, then Organization Profile,and select Third-Party Data Processors.

Toggle AI Tools
2Toggle on AI Tools

Enable the following features: AI Writing Assistant, AI Sentiment & Chat Summary, and AI CSAT & Chat Tagging.

Use AI Tools
3Use AI Tools for messaging

Once activated, all AI-powered insights and tools will be available directly within your dashboard and existing workflows.

Discover how better conversations power better results. Enable AI Tools for smarter messaging, seamless management, instant insight.

Go converse
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